Hazel Florist Review

Image Credits: Hazel Florist

Address: 8 New Industrial Road #02-02 LHK3 Building Singapore 536200

Telephone: +65 6286 6772

Email: [email protected]

Facebook: https://facebook.com/hazelflorist

Website: https://hazel.com.sg

Operating hours: Monday to Friday, 9am to 6pm. Saturday 9am to 1pm.

Cheapest bouquet: SGD $50

Hazel Florist opened its doors in 1990 and since then its range of products has expanded to include a wide selection of quality floral presentations and up-to-date gifts. Hazel Florist is not just about selling flowers but about the ultimate floral experience.

Customer reviews indicate that the flower arrangements ordered online from this florist are generally even better than those depicted in the images. They mention the quality and colours of the flowers and timely deliveries.

Customer Service

Hazel Florist seeks to retain a competitive edge by providing the best service and support to customers and building good, long-term business relationships. The dedicated florists accommodate the needs of customers, paying great attention to every detail. It is possible for customers to add that personal touch to an arrangement by customising the gift package.

Product selection

Over 1000 products are available in the online catalogue suitable for every occasion, from weddings to anniversaries and birthdays. Customers can search by occasion or by category. Categories include flowers, gifts, hampers and pick of the season.

New and exciting products and designs are introduced constantly to offer customers plenty of choices. If you want to send a flower gift that lasts, Hazel has a range of natural-looking artificial blooms. Fresh flowers are presented in various ways, such as in flower cones, vases and baskets.

Select a hamper as a welcome gift for a new baby, an organic hamper for a health-conscious friend or choose from a variety of electrical appliances suitable for a wedding gift. Bring nature into the home with a beautiful floral arrangement with refreshing greenery.

Hazel Florist also has a large selection of funeral wreaths, sympathy flowers and other condolence gifts. They cater to all budgets, with the least expensive gifts costing $50 and the most expensive funeral flower stand costing SGD $1500. A large wreath in mauves and whites expressing deepest sympathy and including dried and artificial flowers costs $300.

Placing orders

Orders placed online are confirmed and executed only when payment is received. No cancellation is allowed and any refunds are given at the discretion of management. Customers can track their orders by inserting the order ID into a box online.

Deliveries

For web orders placed and confirmed from 9am to 12pm during office working hours, delivery is the same day from noon onwards. Orders placed between 12.01 pm to 3pm are also delivered the same day before 9.30pm. Deliveries placed from 3.01pm to 6pm are made in the morning of the next working day.

Orders placed from 6.01 pm to 8.59am are delivered the next working day from noon onwards. Orders placed on Saturdays, Sundays and public holidays are delivered on the next working day.

With a minimum order of SGD 67.41, Hazel Florist will deliver flowers for free to almost all parts of Singapore. For orders going to Singapore islands and restricted areas such as the Airport Cargo Complex, Airport Passenger Terminals, military camps and PSA ports, a delivery surcharge of SGD$ 20 is applicable. For an urgent local order using two-hour express delivery, a nominal fee of SGD$ 20 is levied upon acceptance of the order.

Overseas Delivery

For delivery of fresh floral arrangements outside Singapore, an established network of offices will design the arrangement using seasonal flowers. An additional separate overseas charge applies to the order. For courier service of selected gifts to an overseas address, an additional separate freight charge applies to the order.

Prices and Payment

Prices range from SGD $50 to SGD $1500 and GST is added to prices. All major credit cards are accepted for payment and customers receive confirmation once payment is made.

Freshness Guaranteed

Hazel Florist guarantees freshness upon the first attempt at delivery. Floral arrangements will stay fresh according to the life span of the flowers and with proper care. Instructions about flower care are included on the message card with all deliveries. Some of the flowers may not yet be in bloom on arrival and will bloom beautiful at room temperature, giving pleasure for many days if cared for according to instructions given.

Rewards
Customers can register as members on the website and view their profiles at any time. A rewards system is being set up and will soon be offered on the website. Customers will be able to accumulate Hazel points and redeem them.

Warranties
In the event that you receive a defective product, Hazel Florists will organise an exchange, subject to availability, if they receive a return to their office within the next working day.