How Does Delivery Work?

It’s really easy! When you have decided which flowers you want to buy and you are at the check out page filling in your billing and shipping details, you will need to select the correct delivery options that best suit you.

Delivery Date

This is no brainer. Simply select the date you need to the flowers to be delivered. If there is any date that cannot be selected, it means that that particular day has reached maximum capacity of at least 500 orders. We will definitely not be able to squeeze a single extra order into our schedule.

Time Slot

We have 2 types of delivery time slots: Free delivery time slots and $10 Slots Delivery Time Slots. So, what’s the difference?

Free Delivery Time Slot: You may only choose between 2 time slots. Either from 11 am to 5 pm, or 5 pm to 10 pm. We will deliver your order any time within your selected time slot. Requesting for a shorter time frame is strictly not allowed for this particular option.

$10 Slots Delivery: You may choose a time slot with a smaller time frame for this payable option. Customers are able to choose time slots ranging from 1 pm to 3 pm, 3 pm to 5 pm, 6 pm to 8 pm, and 8 pm to 10 pm. As the name of this time slot suggests, it costs $10 and your order will likewise be delivered anytime within this 2 hour time frame.

Delivery Limitations

FARM Florist provides Free Same Day Delivery to all parts of Singapore except to Tuas, Sentosa, and Jurong Island. Delivery to Tuas, Sentosa, and Jurong Island is $30.00 per order. This option is available upon check out.

We deliver on all days (from Mondays to Sundays) including Public Holidays, with the only exception of Chinese New Year (Day 1 and 2) and Christmas Day (25 December). You may choose your preferred date of delivery in the ‘Checkout’ area (the same page where you are filling in your billing and shipping details).

 

Specific Time Delivery and Special Requests

For Specific Time Delivery, kindly contact us to make necessary arrangements.

Specific Time Delivery is $45.00 per order (30 minutes time frame).

For after hours delivery that occurs after 10 pm, please view the charges accordingly:

10 pm to 12 midnight: $45

12 midnight to 2 am: $55

2 am to 7 am: $65

7 am to 11 am: No delivery

Please note that we reserve the right to reject any request that we may not be able to fulfil.

 

Our Promise

We provide a FULL REFUND for all orders that are more than 60 minutes late from the end of the time slot. For example, should you have selected the 11 am to 5 pm time slot, we will refund you if we arrive at 6.01 pm, but will not refund you if we arrived any time before 6 pm.